Talk to a Viviscal Hair Care Advisor: AU 1300 554 123 - NZ 0800 007 009

Shipping & Return Information

 

Shipping:

 

Orders are processed and shipped the day after the order is received.
Estimated Standard Delivery Times from Ship Date are as follows:
NSW/ACT: 2 Business Days
QLD: 3 Business Days
VIC: 3 Business Days
SA: 4 Business Days
TAS: 6 Business Days
NT: 6 Business Days
New Zealand: 6-10 Business Days
SE Asia: 7-21 Business Days


Overseas buyers: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. It is the buyer's responsibility that the items ordered are suitable for sale in their country. The supplier is not responsible for any items held or delayed by customs clearance.

 

Returns:

Under this policy goods are not refundable if you simply change your mind.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within fourteen (14) days of the date of receipt. You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the products purchased in a saleable condition and retain the original packaging in the condition in which it was provided otherwise we will not be able to issue a refund.

We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

Refunds will be issued by the original purchase method - no cash refunds are available. Items should be returned via registered mail or a similar courier service. Please retain proof of postage. Your original invoice must be enclosed along with details of the reason for the return. Original postage and packaging costs and those incurred returning the item(s) are not refundable.

Our address for all returns is:

Returns Department
Lifes2good (Australia) Pty Limited
PO Box 1166
Rosebery NSW 1445
Australia