Talk to a Viviscal Hair Care Advisor: AU 1300 554 123 - NZ 0800 007 009

Frequently Asked Questions

What is Viviscal?

Viviscal is a dietary supplement that you take twice a day to nourish your hair and support healthy hair growth in women annd men.


How will Viviscal help me?

Women - Viviscal has been specifically developed to nourish the hair and support healthy hair growth from within in women with thinning hair.

Men - Viviscal Man supplements are scientifically formulated to help reduce hair loss and increase hair growth in men with androgenic alopecia.

Viviscal supplements contain AminoMar C, a marine protein complex that supplies vital nutrients needed to help maintain normal healthy hair growth.


Does it work?

Viviscal is the number one selling hair growth supplement in the US. Over 20 million units have been sold to date worldwide.

93% of customers in the US would recommend Viviscal to a friend.

Viviscal's efficacy has been supported by 7 published clinical trials with research and development spanning 25 years.


How does it work?

Viviscal dietary supplements work in four stages over a six-month period but most users can start to see an improvement after only three or four months.

To help hair grow healthily, hair follicles need to be nourished from the inside. The nutrients provided by Viviscal benefit your hair during the Anagen (growing) phase of the hair growth cycle. The hair follicle receives the nutrients from the bloodstream as it is attached to the dermal papilla deep in the dermal layer of the scalp

  • Stage 1 (up to month 2) - Viviscal works to nourish the hair follicles from within (users may notice that their nails are stronger and growing faster after 3-4 weeks).
  • Stage 2 (months 2 and 3) - Viviscal strengthens and promotes the growth of existing hair.
  • Stage 3 (months 4 and 5) - Promotes growth of hair where it has temporarily slowed down or stopped. These hairs may be wispy at first, like baby hair. (Users may notice fine baby hairs growing, initially these may look like broken hairs, they are not, they are new growth. Users will also notice that their nails have continued to grow faster and stronger)
  • Stage 4 - In teh 6th month the hair becomes stronger, thicker, healthier and more vibrant.

Very often users do not notice the results themselves it is their hairdressers or a friend that comments on the improvements.


How will Viviscal help me?

Viviscal is suitable for both men and women over the age of 18 of all races and hair types. Viviscal is not suitable for children under 18, those with an allergy to fish, shellfish, or women who may be pregnant/ breastfeeding. Coupled with this Viviscal is not suitable for vegans, vegetarian and those on a Kosher diet. It is always advisable to consult with your doctor before taking any food supplement. Viviscal does not contain dairy, soya, nuts, eggs, gluten, or wheat.


Will Viviscal work for me?

Hair loss in men – Genetic male pattern baldness (also known as androgenic alopecia or androgenetic alopecia) occurs when the dihydrotesterone (DHT), or male sex hormone, is produced in the male body. DHT causes the follicles to miniaturise (shrink) inhibiting hair growth, preventing nutrient supply to the hair follicle. Early intervention is essential to prevent permanent hair loss.


How often should I take Viviscal?

Viviscal recommends taking 2 supplements per day, one in the morning and one in the evening with water. Based on clinical trial results, we recommend taking 2 supplements per day over a period of four to six months. Thereafter, a maintenance program of 1-2 supplements per day as required.


How will Viviscal Densifying Shampoo help me?

Viviscal Gorgeous Growth Shampoo gives you the thicker, fuller looking hair your desire, but now, our new formula produces a light creamy lather(foam) which 93% of consumers agreed with to give you a nicer feeling when using. 94% of consumers found the shampoo easy to rinse out from hair and 79% said their hair felt smoother after using*.


How will Viviscal Densifying Conditioner help me?

Achieve weightless conditioning with the new Viviscal Gorgeous Growth Densifying Conditioner. 94% of consumers agree that this conditioner washes out easily and 87% found their hair was easier to comb through after using*. 92% of consumers said this product didn’t weigh their hair down after using*.


How will Viviscal Densifying Conditioner help me?

Viviscal Gorgeous Growth Densifying Elixir is the ultimate body-boosting leave in elixir for thicker, fuller looking hair. 85% of consumers agreed that their hair appear thicker and fuller looking after just 1 week of using our new Elixir.*


Is the Viviscal Gorgeous Growth Densifying Range is Paraben Free?

Viviscal Gorgeous Growth Densifying Range is Paraben Free.


Is the Viviscal Gorgeous Growth Densifying Range is Sulfate Free?

Viviscal Gorgeous Growth Densifying Conditioner & Elixir is Sulfate Free.

+Based on consumer research of 110 consumers using Viviscal Densifying Shampoo, Conditioner and Elixir (September 2015).


What are the Viviscal Fibres?

Viviscal Volumising Fibres are microscopic, electrostatically charged fibres that cling to each individual hair, making hair look thicker and volumised.


How do you apply Fibres?

Ensure that the fibres switch is turned to 1, which means the fibres valve is open. Simply squeeze as you comb through hair. The no-mess precision comb applicator will deliver a controlled amount of electrostatically charged Volumising Fibres to hair. The fibres have an electrostatic coating that adheres it to each individual hair strand. For longer lasting results, spray lightly with hairspray. In seconds, Viviscal Fibres conceal see-through spots, builds volume and thickens hair.


Will the Fibres stain or smear, will they last all day?

The Fibres are not a dye that can stain or smear. They stay in all day, in wind and rain, but easily wash out with shampoo. For longer lasting results, apply the fibres as desired and spray lightly with hairspray. This will ensure a better hold.


How do I choose the right Volumising Fibres colour?

There are four colours to choose from for women: Black, Dark Brown, Light Brown and Blonde. The Light Brown works well for those with light-medium brown hair. Dark Brown works well for those with medium-dark hair. Black is very dark and should only be used for those with pure black hair. The blonde is a light-blonde colour and is suitable for those with light-medium blonde hair. For those with dark-blonde hair, we recommend using the Light Brown fibres.

There are three colours to choose from for men: Black, Dark Brown and Light Brown.

The Light Brown works well for those with light-medium brown hair. Dark Brown works well for those with medium-dark hair. Black is very dark and should only be used for those with pure black hair.


What is the AminoMar C™ marine protein complex?

Only Viviscal dietary supplements contain the proprietary AminoMar C marine protein complex, plus a blend of vital nutrients that nourish the hair and supports healthy hair growth from within. In the 1980’s, a professor from Scandinavia discovered that the Inuits’ great hair and skin was the result of their fish- and protein-rich diet. He isolated the key protein molecules in their diet and it was from these origins that AminoMar C was created. Since the professors discovery, Viviscal has been tried and tested worldwide.


What do Viviscal Maximum Strength supplements contain?

Viviscal Maximum Strength Supplements contain Shark Cartilage (from AminoMar C) 375mg, Acerola Fruit Powder 8.8mg, Horsetail Extract 248mg, Millet Extract 143mg, Vitamin C 57mg, Zinc 11mg, Biotin 120mcg, Vitamin B3 12mg, Iron 10.5mg


What do Viviscal Maximum Man supplements contain?

Viviscal Maximum Strength Supplements contain Shark Cartilage (from AminoMar C) 377mg, Acerola Fruit Powder 10.6mg, Horsetail Extract 165mg, Flaxseed Extract 50mg, Vitamin C 29mg, Zinc 7.5mg


Alergy Advice: Contains fish and shellfish, not recommended for those allergic to fish, shellfish or seafood.


Warning: Dietary supplements should not replace a balanced diet. Children, pregnant or breastfeeding women and those who have recently had a heart attack, surgery, or major accident should not consume this product without medical advice. If symptoms persist consult your healthcare practitioner. Use only as directed.


What is Ana:Tel™?

Ana:Tel™ is the active, proprietary ingredient in the new Viviscal Gorgeous Growth Densifying products, including Shampoo and Conditioner, Elixir. Ana:Tel™ extends the hair growth phase and reduces hair shedding. Viviscal Gorgeous Growth Densifying range also contains Biotin, Keratin and Zinc to promote healthy looking hair growth.


What other ingredients does Viviscal Gorgeous Growth Densifying Shampoo contain?

Water, Ammonium Lauryl Sulfate, Cocamidopropyl Betaine, Glycerin, Sodium Chloride, Myristamide DIPA, Citric Acid, Sodium Benzoate, Penthenol, Fragrance, Hydrolyzed Keratin, Hydroxypropyl Gual Hydroxypropyltrimonium Chloride, Polyquaternium-7, Methoxy PEG/PPG-7/3 Aminopropyl Demethicone, Zinc PCA, Disodium EDTA, Lemon Peel Extract, Mandarin Orange Fruit Extract, Phenoxyethanol, Bitter Orange Peel Extract, Orange Peel Extract, Camphor Bark Oil, Lavandula Hybrida Oil, Nutmeg Kernel Oil, Patchouli Oil, Potassium Sorbate, Biotin, Coriander Seed Oil, Eucalyptus Globulus Seed Oil, Litsea Cubeba Fruit Oil, Pea Extract, Clary Flower/ Leaf/ stem Extract, Hydroxycitronellal, Limonene


What other ingredients does Viviscal Gorgeous Growth Densifying Conditioner contain?

Water, Cetearyl Alcohol, Stearamidopropyl Dimethylamine, Citric Acid, Cetrimonium Chloride, Ceteareth-25, Methoxy PEG/PPG-7/3 Aminopropyl Demethicone, Sodium Benzoate, Fragrance, Hydrolyzed Keratin, Parthenol, Zinc PCA, Disodium EDTA, Lemon Peel Extract, Mandarin Orange Fruit Extract, Phenoxyethanol, Bitter Orange Peel Extract, Orange Peel Extract, Camphor Bark Oil, Lavandula Hybrida Oil, Nutmeg Kernel Oil, Patchouli Oil, Potassium Sorbate, Biotin, Coriander Seed Oil, Eucalyptus Globulus Seed Oil, Litsea Cubeba Fruit Oil, Pea Extract, Clary Flower/ Leaf/ stem Extract, Hydroxycitronellal, Limonene


What other ingredients does Viviscal Gorgeous Growth Densifying Elixir contain?

Water, Alcohol Denat., Polysorbate 20, PEG-12 Demethicone, Hydroxyethylcellulose, Polymide-1, Hydrolyzed Keratin, Fragrance, Chlorphenesin, Disodium EDTA, Parthenol, Zinc PCA, Dehydroacetic Acid, Phenoxyethanol, Lemon Peel Extract, Mandarin Orange Fruit Extract, Pea Extract, Sodium Benzoate, Bitter Orange Peel Extract, Orange Peel Extract, Camphor Bark Oil, Lavandula Hybrida Oil, Nutmeg Kernel Oil, Patchouli Oil, Potassium Sorbate, Biotin, Coriander Seed Oil, Eucalyptus Globulus Seed Oil, Litsea Cubeba Fruit Oil, Clary Flower/ Leaf/ stem Extract, Benzyl Alcohol, Hydroxycitronellal, Limonene, Hydroxxyisohexyl 3-Cyclohexene Carboxaldehyde, Linalool, Benzyl Salicylate, Eugenol


What ingredients do Viviscal Conceal & Densify Fibres contain?

Black:
Cellulose, Sodium Sulfate, Aluminium Silicate, Ammonium Chloride, Iron Oxides (CI 77499)

Dark Brown:
Cellulose, Sodium Sulfate, Aluminium Silicate, Ammonium Chloride, Iron Oxides (CI 77499), Iron Oxides (CI 77491)

Light Brown:
Cellulose, Sodium Sulfate, Aluminium Silicate, Ammonium Chloride, Iron Oxides (CI 77499), Iron Oxides (CI 77491)

Blonde:
Cellulose, Sodium Sulfate, Aluminium Silicate, Ammonium Chloride, Iron Oxides (CI 77492), Iron Oxides (CI 77499)


How can I pay?

Viviscal accepts Visa and Mastercard credit card payments both over the phone and online.


How do I know my transaction is secure?

We use NAB Transact for our online payments.

When you place an order all your credit card and personal details are passed to our secure server using 128-bit encryption via Realex Secure Sockets Layer (SSL). This technology ensures that any data that you provide is fully encrypted as it travels through the Internet, so that it cannot be read by any other third party.

Your credit card details are not retained by us after your purchase.


When will I receive my order?

Orders are processed and dispatched the next business day after the order is received.

Estimated minimum delivery times, as supplied by Australia Post, from dispatch date are as follows:

  • NSW/ ACT: 2 Business Days
  • QLD/ VIC: 3 Business Days
  • SA: 4 Business Days
  • WA/ TAS: 6 Business Days
  • NT: 7 Business Days
  • New Zealand: 6-10 Business Days
  • SE Asia: 7-21 Business Days

Overseas buyers: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. It is the buyer's responsibility that the items ordered are suitable for sale in their country. The supplier is not responsible for any items held or delayed by customs clearance.


How much is postage?

Pricing from $10 for Australia orders, $15 for New Zealand orders and $20 for Asia Pacific orders. The delivery price will be indicated at the check-out stage of the order process once all items have been added to the shopping cart.


How will my order be dispatched?

All parcels are shipped securely by Australia Post eParcel. Upon dispatch of your order you will be sent a confirmation email with your order tracking number.

eParcel is a signature on delivery service that provides a freight tracking capability. If for any reason a signature cannot be collected, your delivery will be "carded" (card left at letterbox) to the nearest local Post Office for pick up.


Returns: Under this policy goods are not refundable if you simply change your mind.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within fourteen (14) days of the date of receipt. You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the products purchased in a saleable condition and retain the original packaging in the condition in which it was provided otherwise we will not be able to issue a refund.

We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

Refunds will be issued by the original purchase method - no cash refunds are available. Items should be returned via registered mail or a similar courier service. Please retain proof of postage. Your original invoice must be enclosed along with details of the reason for the return. Original postage and packaging costs and those incurred returning the item(s) are not refundable.

Our address for all returns is:

Returns Department
Lifes2good (Australia) Pty Limited
PO Box 1166
Rosebery NSW 1445
Australia

Will Viviscal cause hair to grow elsewhere on my body?

Viviscal targets the hair follicles on the head. Some customers report eye lash and eyebrow growth. Body hair, which is also known as androgenic hair has different growth phase cycles to scalp hair.

(The anagen phase is shorter, and the telogen phase is longer and this accounts for why head hair can grow quite long and body hair is short. Whilst the anagen phase for scalp hair lasts between two and seven years, the androgenic hair (anagen) growing phase lasts only a few months. The telogen phase for body hair lasts close to a year.)


What factors which affect healthy hair growth?

The ageing process, post-pregnancy, menopause, hereditary factors, stress, medication, poor nutrition, crash dieting, over-styling, hair extensions, colouring, heat treatments.


What else can I do to grow my hair in addition to taking tablets?

Hair thrives on a plentiful supply of specific nutrients, high protein rich foods such as meat, fish, eggs, dairy, nuts & pulses to include a diet of vitamins and minerals. Having well balanced diet is essential. If your diet is lacking in specific nutrients, it may be reflected in the condition of their hair.


Can people under 18 take the Viviscal tablets?

We indicate that Viviscal supplements are not intended for anyone under 18 as we would not have had trialed a product in a test environment with a group that is under 18.


Can I take Viviscal if I am pregnant or breastfeeding?

After breast feeding and child birth you can start taking Viviscal supplements.


Can I take Viviscal post chemotherapy?

We recommend taking Viviscal supplements three months after finishing chemotherapy. (This is based on leaving time for chemo to clear through the system). Hormone therapy will slow the results as one of the side effects of hormone therapy is thinning hair and hair loss.


What authorities is it listed with?

Viviscal supplements have been listed with the Therapeutic Goods Administration (TGA).